Terms and Conditions

1 Booking

Responsibility for the details of the bookings and for payments lies with the person making the initial booking.

2 Cancellations

If you wish to cancel your booking, for whatever reason, a £10 administration fee will be payable.

All cancellations, for whatever reason are subject to the following charges:

More than 30 days                
Loss of deposit plus £10
administration fee

14 – 29 days                           
Loss of 50% of the course fee, plus deposit plus administration fee

1 – 13 days                             
Loss of 75% of the course fee, plus deposit plus administration fee

On or after commencement           
Loss of 100% of course fee

As an alternative to a charge, payment could be used to offset a booking for the following year. This should be discussed at the time of the cancellation.

Parents should consider making their own arrangements for insurance against illness.

3 Uncleared cheques

Orwell Park Activities will pass on the bank fee that we are charged as well as our own administration fee of £10
to any parent whose cheque is not cleared by their bank.

4 Discounts

‘Group Discount’ and ‘Company Discount’ cannot be applied on the same booking form. You can choose one or the other. HOWEVER, in addition you may claim ‘Noticeboard/event Discount’ as an additional saving. The notice board/event discount of £10 is applicable to your OVERALL costs; do not apply a £10 discount per child.

4.1 Group discounts
Entitlement to a group discount (£25 per child) will be granted on receipt of a booking for four children or for four places (ie 2 children attending for 2 weeks). The discount must be claimed at the time of booking. Group discounts cannot be applied retrospectively. Orwell Park Activities will not accept those who wish to ‘join’ an existing group in order to claim the discount. Group discounts will not apply to fees for late stays.


4.2 Company discounts
A discount of £20 per child per week is available to employees of organisations who have signed up to the Orwell Park Activities Company Discount scheme. Please complete company discount box on the Booking Form.

Full list can be found at www.orwellparkactivities.co.uk.
To apply for membership call Orwell Park Activities 01473 653294.

4.3 Noticeboard/event discount
£10 discount offered/withdrawn at the discretion of Orwell Park Activities. May be subject to verification.

5 Late stays

The collection time for late stays is 5.30pm. Orwell Park Activities reserves the right to refuse to offer late stays should it deem the parent unreliable in collecting their child by 5.30pm.
The late stay fee would be refunded in these circumstances.


6 Timetable

Orwell Park Activities reserves the right to alter the advertised timetable but would provide a replacement similar activity to that cancelled.


7 Complaints

If you are dissatisfied with any aspect of our course, you must report it at once to the manager of the course so that we are given the opportunity to resolve the problem. Should we not be able to resolve your problem, you should ask for a copy of our complaints policy.


8 Negligence

Orwell Park Activities accepts responsibility for those elements of the course under our direct control. We cannot accept responsibility for the loss of enjoyment due to factors outside of our control such as: bad weather, travel arrangements, strikes, loss or damage to personal property or illness suffered whilst on the course.

9 Valuables

We recommend strongly that children do not bring valuables, money or mobile phones onto site. Orwell Park Activities will not be held responsible for the loss of any valuables.

10 Uncleared cheques

Orwell Park Activities will pass on the bank fee that we are charged as well as our own administration fee of £10 to any parent whose cheque is not cleared by their bank.